Exchange Policy

on all Bruidjie products

Refunds & Exchanges

Regrettably no refunds on any items purchased.
Exchanges will only be applicable to the wrong shoe size, or a faulty product received. (Strictly no exchanges on lingerie, swimwear or robes.)
Exchanges will only be allowed within 7 days after receiving the shipment, in unused, unworn, original condition and packaging. Exchanges that do not meet these requirements, will not be considered.
All delivery costs to return the parcel to us and send a replacement product will be for your own account.
Please take note that there is no guarantee on any of our products.

We regrettably cannot refund or exchange any personalized items (this includes custom name, wording, wedding date, initials, custom message etc.)
Only in the event where a personalized product is defective (incorrect personalization, spelling error, incorrect color etc), or damaged, then will an exchange be considered.
There is no guarantee on any of our products.
Please take note of our lead times for personalized items or items not kept in stock, stipulated on each individual product.